Terms & Conditions

Clean Queen Maid Service of Westminster is a locally owned and operated business. Our employees are fully bonded and insured. We pay all federal, state, Social Security, and Medicare payroll taxes.

Additional Services

Anything outside of our agreed-upon scope of work, including the cleaning of rooms not originally included in the bid, are considered add–ons and additional fees apply. All add-ons must be processed through the office, and not through the cleaning techs of Clean Queen Maid Service of Westminster. Employees are not authorized to deviate from the work order without prior approval from management. Our base fee is based on several factors including the size of the home and the rooms we clean.

Deposits

We charge a 50% deposit for all One Time and Move Out cleans that is due upon booking. The deposit is refundable only if the clean is canceled more than 48 hours before the clean or canceled within 48 hours of the clean due to an emergency or illness. The deposit will be charged upon booking and will be credited to your account and applied toward the cleaning’s total once the clean is complete.

Lock-out policy

Please be sure we can enter your home, either by providing us with a hidden key, or a code, or by leaving a door open. If we arrive for a scheduled service to find we are unable to access your home or you turn our technicians, a lock-out fee will be charged.

• A 50% lockout fee will be charged for recurring cleans and initial cleans.
• A 75% lockout fee will be charged for one-time cleans and move-out cleans.

Cancellations

Please provide at least 48 hours’ notice for all canceled appointments so we may have time to re-fill the time slot.

• A 25% cancellation fee will be charged for all cancellations with less than 48 hours’ notice for recurring cleans and initial cleans.
• A 50% cancellation fee will be charged for all cancellations with less than 48 hours’ notice for one-time cleans and move-out cleans.

Services may be terminated at any time by either party for any reason. Please kindly give 48 hours’ notice for all canceled appointments.

Arrival Times

Due to the time-consuming, unpredictable nature of cleaning, Clean Queen Maid Service of Westminster cannot guarantee the exact time of arrival. We require the flexibility to arrive and depart between the hours of 8:45 am to 4:00 pm. For your convenience we can give you an estimated block of time to expect our arrival; however, we reserve the right to arrive earlier or later than the estimated arrival time due to circumstances beyond our control such as traffic conditions, staffing changes, client cancellations, etc. If we arrive for a scheduled service to find we are unable to access your home, a lock-out fee will be applied. We encourage all our clients to issue an alternate method of entry to eliminate this problem (door code, garage code, hidden key, etc)

Payment

Payment is due at time of service. All major credit cards are accepted. Appointments are only guaranteed with a credit card on file. Clean Queen does not accept checks or cash payments.

Tipping

Tipping is not required, but always appreciated! If you choose to leave a cash tip, please place with a note clearly marked “tip”. Our staff is not allowed to take any money that is not clearly marked “tip”. You may also call or email our office to request that a tip be added on to your credit card payment.

Quote

Prices and hours are based on the rooms we clean and on your accurate description of the condition of your home. Since we are quoting the home sight unseen, we will provide a free labor hour for one-time and move out jobs if needed. If we find the condition is not consistent with your description, we will call you and ask for a time adjustment and price increase. If we cannot reach you and you have not pre-approved additional time, we will only stay the amount of time you paid for, and quality will be compromised and is not guaranteed by our satisfaction guarantee.

Supplies

Clean Queen Maid Service of Westminster will provide all cleaning equipment and supplies with the exception of trash can liners, which are to be provided by the client. Our technicians are trained to use our products effectively and safely, using products or equipment not provided by Clean Queen Maid Service of Westminster will incur an additional $50 charge per clean.

Appliances, furniture, boxes, and miscellany

We do not move furniture, refrigerators, stoves or washers/dryers to clean under and behind them, even if they are on wheels.

Trash

We do not move large amounts of trash. We will place up to two kitchen-sized garbage bags of trash in the curbside container, but there is an extra charge for larger amounts of trash.

Trash

We do not move large amounts of trash. We will place up to two kitchen-sized garbage bags of trash in the curbside container, but there is an extra charge for larger amounts of trash.

Health & Safety

For health reasons, our staff will not handle any type of animal or human waste. We are only allowed to use a two step ladder (that we provide) during our services, this means that we are unable to make the upper bunks of bunk beds, this includes tidying the sheets as well as changing sheets.

Non-solicitation agreement

During the course of this agreement, the client shall not solicit employment of any of Clean Queen Maid Service of Westminster’ employees; or in the event of the termination of this agreement, for a period of twelve months following that termination. Violation of the nonsolicitation agreement will result in a $2,500 recruitment and training fee charged to the client, which you agree to pay promptly.

Weather

Clean Queen Maid Service of Westminster will be closed for business when severe road conditions prevent Adams County12 School District Public Schools from opening. We will email you to reschedule.

Holidays

Clean Queen Maid Service of Westminster will be open for regular business during all national holidays except: New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day. If your regularly scheduled cleaning falls on one of these days we will your clean will be automatically rescheduled.

Guarantee

Ideally, we would appreciate it if you or your representative could walk through the house with us toward the end of the cleaning. Our service is guaranteed and we appreciate the opportunity to re-clean the unsatisfactory areas if you are not satisfied, but we can only return to re-clean if we are notified within 24 hours of the cleaning. Because of the subjective nature of cleaning, refunds are not available. In addition, any suggestions that you may have to help us improve the quality of service are very much appreciated.

Breakage/ Damage

Clean Queen Maid Service of Westminster’s staff takes great care when cleaning your home, but occasionally accidents do happen. If you notice any breakage/damage please notify us immediately so that we may take the appropriate action. - Disclaimer: Clean Queen Maid Service of Westminster is not responsible for breakage due to normal wear and tear; deterioration caused by age; damage caused through requested services (moving a fridge/oven); or damage caused by improper assembly, construction or mounting of an item.

Client Photo Use

We take pride in our work, and occasionally, we’d like to snap some photos to capture the beauty of your home post-clean. Your privacy matters to us, and we’ll never share personal information or details in these photos. By continuing to use Clean Queen Maid Service of Westminster, you agree to let us take and use these photos as described above. If you ever have any concerns about this, please don’t hesitate to reach out to us.